Commercial support

Installing and maintenance of Open Source software can be problematic for some organizations. That is why PRIMUS-net offers a comprehensive range of highly qualified support services. You can get support either directly from PRIMUS-net or through one of our worldwide partners, depending on the maintenance package of your choice:

• Basic Maintenance is suited for organizations requiring support that covers all the severity levels.
• Standard Maintenance is designed for organizations that require a higher level of support. This package includes effective support by an PRIMUS-net partner that has to possibility to forward the problem to PRIMUS-net engineers, and extended hardware warranty with instant hardware replacement.
• Mission Critical Maintenance is designed for organizations with mission-critical networks requiring the highest level of support. In addition to the features of the advanced maintenance package, it offers direct access to the PRIMUS-net support team with highest priority.