Service Delivery Procedures

PRIMUS-net will provide you with reliable, secure and cost effective IT support service, a well established concept of IT Outsourcing which is highly validated by our customers. Our customer relations is primary based on trust, but every detail of service, rights and obligations are agreed by SLA contracts. For more info on becoming our customer, contact our customer relations.

IT Support Service in most cases is delivered to our contracted customers remotely upon their request. Using all available preventive techniques to anticipate issues, some actions my be suggested by PRIMUS-net, but always will require customer's approval, to be conducted.

Direct and effective communication with our clients is very important in solving any kind of issue. When you contact your local Support Center with an issue, you will participate in some limited phone-based troubleshooting to identify the root cause of the issue.

On-site IT support and maintenance are delivered locally (Croatia, Monte Negro, Bosnia and Herzegovina) and PRIMUS-net guarantee agreed response time and spare parts availability. Still our primary focus is on remote it support, and by using most modern solutions, we can access even powered off servers, eliminating need for on-site attendance.

If you are in need for immediate support, you can use our Emergency IT Support Service just by requesting it by phone or email.